This document details the conditions of our working agreement. We agree to the following:

Pay-as-you-go Sleep Consultations

Pay-as-you-go consultations allow you to set the pace for when and how much support you will receive.

Your support includes the following:

• Scheduled consultations starting with an Initial Consultation of up to 1.5 hours, to be completed online.

• Check-in calls and Follow up Calls are additional and scheduled as needed

• Sleep Log Tracking, review and analysis during consultations (for children 6 months and older)

   

Unlimited Sleep Package

Unlimited support within a 6 week timeframe allows for regular check-ins and support as you implement your sleep plan.

Your support includes the following:

• Scheduled consultations starting with an Initial Consultation of up to 1.5 hours, to be completed online.

• Unlimited Check-in calls to be scheduled as needed (at no extra cost)

• Sleep Log Tracking, review and analysis during consultations (for children 6 months and older)

Your Role

You agree to:

• Communicate openly with your coach as you cover the background information needed for your coach to help you create the most appropriate sleep plan, as well as throughout your work together as you begin to implement your sleep plan. 

• Inform your coach of any underlying medical conditions, health issues, emotional situations or special needs your child may present with at the time of your work with your coach.

• Keep a sleep log while you are actively implementing your sleep plan and foresee scheduling follow up calls with your coach. (for babies 6 months and older). Without this, your coach will be able to give you less individualized sleep advice as they will not be able to see the full picture.

You acknowledge and understand that the effectiveness of your work with your coach depends heavily on your ability to provide your child with consistency and predictability in routine. 

You understand that no two children are alike, and that your coach will provide an initial sleep plan based on your starting point, but that as you begin to implement your plan, you may encounter resistance or questions, and it is up to you to follow up with your coach to ensure you are adjusting this sleep plan according to your child's evolving needs. Without this, your success cannot be guaranteed.

Communication

Acceptable methods of contacting your coach include:
- Email
- "Commenting" on your sleep log
- Scheduled follow up calls

Your coach will check emails from Monday to Friday during regular business hours.
All calls are scheduled ahead of time.
You are free to contact your coach at any time via email. It is at your coach's discretion, however, whether your follow up questions necessitate a scheduled follow up call or are short enough to address quickly over email.

In order to maintain continuity and organization of your correspondence, your coach will NOT respond to direct messaging such as Facebook messenger, text message, unscheduled phone calls, WhatsApp, etc.

Fees

Initial Consultations (1.5hrs): $295+tax CAD

Check-Ins (15min): $49+tax CAD

Follow up calls (45min): $120+tax CAD

Unlimited Sleep Package: $595+tax (CAD)

Sleep Parenting reserves the rights to change the pricing at any time, without prior notice.

Payment Method and Expenses
Payments accepted via Visa, Mastercard or American Express. 
You are solely responsible for any expenses for materials needed to implement your sleep plan.

Sleep Parenting has a no refund policy.

Rescheduling & Cancellations

Please give your coach ample notice should you need to reschedule any of your consultations. 

You can cancel or reschedule your consultations by following the link in the confirmation email you received for that particular call.

A minimum of 2 hours notice is required when rescheduling your Initial Consultation, otherwise, a fee of $50 will be charged for no shows or last minute cancellations.

Insurance
We do not accept private insurance. You will be provided with a receipt that you may submit to your insurance company, but we cannot guarantee reimbursement as this is up to each individual provider and plan.

Confidentiality

All information provided to Sleep Parenting and your coach will be kept confidential.

For training purposes, your questionnaires and consultations may be shared / recorded.

IF YOU DO NOT WISH TO HAVE YOUR INFORMATION SHARED, PLEASE INFORM ME.

You understand there are circumstances where your coach may be required by law to disclose information (for example by court order) and if that occurs, you release Sleep Parenting from this obligation, only for the information that we are required to disclose.

My Services are Not Medical Advice
You understand that I am a sleep expert and not a medical professional. I will not advise you on medical conditions or make medical diagnoses. You also understand that your child’s sleep patterns or difficulty sleeping may be symptomatic of a condition for which medical intervention or medical treatment is advised.

If you have any reason to believe that your child’s sleep difficulties may be related to a medical condition or that your child has health concerns that may be adversely affected by making changes to their sleep routine, it is advisable to consult with your child’s doctor before beginning our work together.

If you are uncertain, I will be able to help you flag any of these concerns during your initial consultation after having reviewed your sleep questionnaire. You are solely responsible for discussing any possible medical conditions with your child’s physician or other health professional. You understand that you assume primary responsibility for the health of your child and, to the extent permitted by law, you will not hold Sleep Parenting or your individual coach responsible for any outcomes resulting from complications that are outside of our control.

Entire Agreement
This agreement reflects the entire understanding between us and may only be changed in writing signed by both a Sleep Parenting representative and yourself. If a court decides any of the terms are unenforceable, we agree that these terms will be severable from the agreement and all other terms of our agreement will remain in effect.